© 2019 Insure Response, LLC

(866) 446-3555

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Every interaction with your clients and potential clients is handled by our agents located in our two US based contact centers. One call center located in Newberry, SC and another in Nevada, MO. 

We don't believe you are "outsourcing" your business. Our goal is to be an extension of your agency. You can expect the same, or better, performance as if you hired your own producers or CSRs to staff your agency 24 hours per day.

A Natural Extension of Your Agency

"WHY DOES MY AGENCY NEED A CALL ANSWERING SERVICE WHEN I CAN JUST USE VOICEMAIL?"

Good Question. Here's why.

In a recent market study, we found that 86% of calls that came into TrustedChoice.com and went to voicemail ended in a hang-up. ​​To compound that staggering statistic, in a recent after hours (7pm-9pm) outbound call campaign​ to over 400 independent agencies, 94% of those calls went to voicemail or were not answered at all. 94% of after hours calls went to voicemail or were not answered at all and 86% of calls that go to voicemail were hang-ups.

Bottom Line: Customers expect a human to answer. If they get voicemail, they hang up and your agency misses out on a new sale or actively servicing an existing client.

AGENCIES NEED A HUMAN ANSWERING EVERY PHONE CALL​

INSURE RESPONSE OFFERS INDEPENDENT AGENTS:

  • Two fully redundant locations in the USA: Missouri and South Carolina

  • CSRs with insurance training including some licensed P&C agents

  • Licensed management and supervisory staff

  • Customized agency profile including a pop-up screen at call center with the agency's profile information, location address, names of staff, office hours etc.

  • Branded greetings: we answer as the agency for more transparency

  • All calls recorded and available to agency upon request

  • Detailed reports available in real time via email and online reporting site

  • E-mail support

  • Bilingual staff

 

SCOPE OF SERVICES:

Provide callers with information including but not limited to: 

  • Referral to claims reporting number

  • Towing and rental car reimbursement explanations

  • Lines of insurance that agent can provide

  • Office locations, directions, and hours of operation

 

Provide agency with: 

  • Immediate escalations based on agency's instructions as needed

  • Detailed call notes including reason for call and caller's contact information including best time for a call-back, etc.

  • Call reports showing number of calls offered and answered, the time which calls were offered/answered, the speed of answer, length of calls, hold times, etc.

  • Call recordings available on request