How Can We Best Represent Your Agency?
Seamless integration of our staff into your agency operations is our primary focus. We strive to serve your clients as if they were our own.
Read how your agency can benefit from 24/7 support services and why voicemail is not an option.
INSURANCE TRAINED
We talk insurance just like you. Our staff is always on message.
VOICEMAIL = GOOD-BYE
86% of calls that go to voicemail are hang-ups. Let us pick it up.
LIVE CALL ANSWERING
Voicemail is the worst. Everyone wants a human. We are human.
FREE-UP PRODUCERS
Top producers should be producing. We'll let them do so.
24/7 OR AFTER HOURS
Use us when you need us. We're around when you can't be.
LONG LUNCH BREAK
Can't get back to the office in your allotted time? We got it.
WARM TRANSFERS
Want certain calls forwarded to you in real-time? We can do that.
VACATION COVERAGE
Vacation isn't checking voicemail. It's sand and umbrella drinks.
SMS NOTIFICATIONS
Send reminder text messages to your clients to keep in touch.
HOLD CALLS
In a meeting? Busy with a client? Roll your phones to us for a bit.
LIVE CHAT
Some customers just want to chat. We'll chat all day.
CAPTURE LEADS
Inbound, outbound...abound. Let's grow your book.
"WHY DOES MY AGENCY NEED A CALL ANSWERING SERVICE WHEN I CAN JUST USE VOICEMAIL?"
Good Question. Here's why.
In a recent market study, we found that 86% of calls that came into TrustedChoice.com and went to voicemail ended in a hang-up. To compound that staggering statistic, in a recent after hours (7pm-9pm) outbound call campaign to over 400 independent agencies, 94% of those calls went to voicemail or were not answered at all. 94% of after hours calls went to voicemail or were not answered at all and 86% of calls that go to voicemail were hang-ups.
Bottom Line: Customers expect a human to answer. If they get voicemail, they hang up and your agency misses out on a new sale or actively servicing an existing client.
AGENCIES NEED A HUMAN ANSWERING EVERY PHONE CALL
INSURE RESPONSE OFFERS INDEPENDENT AGENTS:
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Two fully redundant locations in the USA: Missouri and South Carolina
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CSRs with insurance training including some licensed P&C agents
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Licensed management and supervisory staff
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Customized agency profile including a pop-up screen at call center with the agency's profile information, location address, names of staff, office hours etc.
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Branded greetings: we answer as the agency for more transparency
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All calls recorded and available to agency upon request
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Detailed reports available in real time via email and online reporting site
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E-mail support
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Bilingual staff
SCOPE OF SERVICES:
Provide callers with information including but not limited to:
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Referral to claims reporting number
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Towing and rental car reimbursement explanations
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Lines of insurance that agent can provide
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Office locations, directions, and hours of operation
Provide agency with:
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Immediate escalations based on agency's instructions as needed
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Detailed call notes including reason for call and caller's contact information including best time for a call-back, etc.
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Call reports showing number of calls offered and answered, the time which calls were offered/answered, the speed of answer, length of calls, hold times, etc.
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Call recordings available on request