top of page

First Notice of Loss

Responsiveness and accuracy are crucial when it comes to handling claims. Our contact centers in Newberry, SC, and Nevada, MO are available 24/7/365 in an effort to accurately intake claims by phone, email, or fax.  Services include customized scripts and voice recordings, quality assurance metrics, and full call reporting capabilities.

Our Contact Center service allows you to tailor the call intake questions based upon loss type, giving contact center professionals the ability to handle claims FNOL’s quickly and accurately.  We can enter information directly into the carrier’s system or your preferred claims management software.

We monitor service levels and provide regular reports on such metrics as call volume, call abandonment, hold times, and call duration. All calls are recorded, stored, and can be provided as needed.

Professional Insurance Customer Service

Insure Response provides professional customer service to all callers, including policyholders and agents. Our phone professionals undergo extensive training to rapidly answer claim calls, efficiently update client databases, and provide high service levels with an exceptional customer experience. Additionally we can:

  • Reset passwords for agents

  • Take payments from customers

  • Answer billing questions

  • Change billing plans

  • Perform reinstatemetns and cancellations

Our Interactive Intelligence Customer Interaction Center allows us to ensure callers are extended the quickest and most professional service possible including:

  • Customized scripts and voice recordings

  • Full call reporting capabilities, including monitoring of service levels and telephone conversations

  • Quality assurance metrics



bottom of page